Before implementing CaterZen, Big Dan’s BBQ relied on a patchwork of tools like Google Calendar, Square, and emails to manage their catering operations. This fragmented system led to frequent mistakes, frustrated customers, and inefficiencies that held back their growth.
CaterZen helped them change the game. By switching to a centralized, all-in-one catering software solution, Big Dan’s BBQ streamlined operations, drastically reduced errors, and saved time for both their team and customers.
A One-Stop Solution: Transitioning to CaterZen
The decision to transition to CaterZen was driven by the need for a centralized system that could handle all aspects of their catering operations. CaterZen’s one-input system allowed Big Dan’s BBQ to streamline their processes. Instead of entering data multiple times into different systems, everything was centralized. From catering proposals to kitchen production reports and calendar syncing, the software ensured that all details were captured and shared seamlessly across the team.
The production reports feature proved particularly valuable. It provided clear and detailed instructions for the kitchen staff, outlining everything from quantities to plating requirements. This eliminated misunderstandings and improved order accuracy.
Additionally, CaterZen’s integration with Google Calendar ensured the team always had a clear picture of upcoming events, making scheduling far more efficient.
Real Results: Time Savings and Error Reduction
CaterZen’s automation features significantly reduced the time Big Dan’s BBQ spent managing orders. By eliminating redundant data entry and automating processes like calendar updates and customer proposals, the team could focus on delivering exceptional customer experiences instead of troubleshooting errors.
"We have saved so much time... not fixing mistakes, as well as not having to put data into multiple places. If you are someone who is human and makes mistakes, this can definitely help… as far as your communication between you and the customer."
John Snow, Catering Director, Big Dan's BBQ
Not only did this boost customer satisfaction by providing clear and professional proposals, but it also strengthened communication between the front-of-house team and the kitchen.
Why Other Caterers Should Consider CaterZen
For caterers on the fence about investing in software, Big Dan’s BBQ’s experience demonstrates the value of an all-in-one system. CaterZen helped them save time, reduce errors, and improve operational efficiency—all while creating a better experience for customers and staff alike.
If your business struggles with fragmented processes or frequent mistakes, CaterZen offers the tools you need to regain control and grow.
Ready to Transform Your Catering Operations?
Big Dan’s BBQ proved that the right tools can turn operational headaches into seamless workflows. Are you ready to do the same? Sign up for a 30-day free trial and discover how CaterZen can revolutionize your operations, just like it did for Big Dan's BBQ.
If you’re looking for personalized guidance, CaterZen also offers personalized quick-start training session or a “non-demo demo” to ensure you make the most of the software from day one.
Don’t just take our word for it—explore the client testimonials and case studies from other businesses that have successfully elevated their catering operations with CaterZen’s powerful tools.
