Cuban Kitchen’s journey with CaterZen is a story of taking control and simplifying what used to be a cumbersome process. Alejandra Baladón, the Catering Coordinator, shares how switching from an old, clunky platform to CaterZen's catering software has reshaped their operations for the better. Let’s dive into her story and see how a few smart software features are making a big difference every day.
A Shift from Complexity to Simplicity
Before CaterZen, Cuban Kitchen wrestled with a system that often demanded the intervention of engineers to resolve even minor issues. Alejandra recalls the frustration of waiting on fixes when menu quantities or formulas needed adjustments. The old platform lacked flexibility, leaving the team feeling chained to cumbersome processes that ate into valuable time.
For example, the power of the self-service online ordering tool has been a game changer. Customers can easily place orders s Cuban Kitchen website, which then direct straight into the CaterZen system. This automation frees up Alejandra’s time, allowing her to focus on managing the larger aspects of the business.
"I have got more orders where customers do it themselves. Now when they go to our website and they click [to] order, it directly goes to [the] CaterZen app... and it’s pretty simple, straightforward."
Alejandra Baladón, Catering Coordinator, Cuban Kitchen
Discovering a Better Way
The decision to move to CaterZen wasn’t taken lightly—it was a strategic move initiated by her boss. Once they began exploring CaterZen, the ease of use and immediate control over the menu caught their attention. Alejandra appreciated being empowered to make changes on her own, without having to rely on technical support for every little detail.
Software Features that Drive Efficiency
Cuban Kitchen’s experience with CaterZen is anchored by key features that tackle real-world challenges:
Delivery Manager
Alejandra loves how the delivery manager simplifies dispatch. With a clear, user-friendly interface, it allows her team to assign orders and track driver progress through the CaterZen driver app—a seamless process that replaces the old days of manually texting details.
Kitchen Production Reports
Although not always front and center, the kitchen production reports provide Cuban Kitchen with vital insights into its operations. This feature ensures that the back-of-house runs smoothly, giving the team a clear picture of what’s needed for each event, optimizing their production process and minimizing waste.
Custom Menus with Limited Availability
Special events demand a tailored touch. With custom menu times, Cuban Kitchen can set special menus for occasions like Thanksgiving or unique events. They can define availability windows, and then mixed with permission-based custom menus, it allows for maximum flexibility and precision.
Transform Your Operations for Lasting Impact
Cuban Kitchen’s success story with CaterZen is proof that when you empower your team with the right tools, even the most complex processes become smooth and efficient. Ready to rethink your catering operations? Discover how CaterZen can revolutionize your business too.
Take CaterZen for a spin with a free 30-day trial, or book a personalized product walkthrough to see how it can transform your business!
Want more proof? Check out our client testimonials and case studies to hear firsthand from caterers who have transformed their businesses with CaterZen.
