Red Hot & Blue, a beloved barbecue chain, had been managing their catering operations with outdated software that required manual order entry and lacked the convenience of online ordering. As demand for their catering services grew, General Manager Rachid Elkhasouani found that the manual processes were slowing down their ability to keep up with customer expectations. To meet the needs of their growing customer base and improve efficiency, Rachid knew it was time for a catering software upgrade. That’s when Red Hot & Blue turned to CaterZen.
The Challenge: Outdated Systems and Manual Processes
Before adopting CaterZen, Red Hot & Blue was managing its catering orders manually using an outdated restaurant management software system. This system lacked the critical functionality of online ordering, forcing customers to call in their orders, which the team had to input by hand. This process was cumbersome and time-consuming, creating inefficiencies in both order management and payment processing.
The Switch to CaterZen: Embracing Modern Solutions
Recognizing the need to modernize, Red Hot & Blue made the shift to CaterZen. The platform’s comprehensive suite of tools, especially its online ordering feature, transformed the way they handled customer interactions. No longer bound by manual entry, the team could now focus on executing orders rather than inputting them. The transition not only streamlined operations but also improved the customer experience by allowing them to place and even edit their orders online with ease.
"We use the software every day. And we've been busy this year so we got more customers so that's good."
Rachid Elkhasouani, General Manager, Red Hot & Blue
Key Benefits: Streamlined Invoicing and Payment Processing
One of the most impactful changes CaterZen brought was in invoicing and payment processing. The ability to generate invoices and financial reports quickly helped Red Hot & Blue save valuable time. Instead of chasing down payments or manually tracking orders, everything was now automated, providing clarity and efficiency in their financial operations.
Significant Time Savings and Business Growth
Since implementing CaterZen, Red Hot & Blue has enjoyed substantial time savings, especially in managing orders and processing payments. These efficiency gains have allowed the team to handle more orders and increase their customer base, contributing to business growth.
CaterZen: A Game-Changer for Catering Operations
For Red Hot & Blue, the decision to adopt CaterZen has been a transformative one. The platform’s intuitive tools have not only streamlined their catering operations but also positioned them for continued growth in a competitive market.
For catering businesses still considering their options, CaterZen’s all-in-one platform is designed to deliver time-saving solutions and boost sales. Whether you’re managing corporate drop-offs, large events, or any type of catering, CaterZen can help you organize and grow your catering operations seamlessly. Ready to see the difference for yourself? Sign up for a 30-day free trial and start experiencing the benefits right away.
If you’re looking for personalized guidance, CaterZen also offers personalized quick-start training session or a “non-demo demo” to ensure you make the most of the software from day one.
Don’t just take our word for it—explore the client testimonials and case studies from other businesses that have successfully elevated their catering operations with CaterZen’s powerful tools.
