Episode 1: Secrets to Scaling Catering Success
with Jill Hammett, CaterZen’s COO

restaurant-catering-smarts

 

In this episode of Restaurant Catering Smarts, host Michael Attias chats with Jill Hammett, the new COO of CaterZen Catering Software. Jill shares her journey into the catering industry and dives into key topics like the importance of relationships, reputation, and technology in driving growth. They discuss challenges, strategies for success, and future trends like AI in catering. Jill also offers insights on leadership, customer feedback, and building strong client relationships to thrive in a competitive market.

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Top Takeaways for Catering Success

  • Jill emphasizes the importance of relationships and reputation in catering.
  • Building a successful catering business requires a focus on customer satisfaction.
  • Technology streamlines operations and enhances customer service in catering.
  • Personality and warmth are crucial for success in the catering industry.
  • Marketing strategies should leverage food quality and customer interactions.
  • Small orders can lead to larger opportunities in catering.
  • Investing in catering requires a long-term perspective and commitment.
  • CRM systems significantly boost sales and customer retention.
  • Operators often resist investing in catering due to perceived risks.
  • Future trends in catering will be shaped by advancements in technology and AI. Hiring experienced staff can lead to better outcomes.
  • Customer feedback is crucial for business improvement.
  • Leadership is about influence, not just titles.
  • Career changes can be driven by personal reflection.
  • Understanding the tech side of catering is essential.
  • Building relationships with clients fosters loyalty.
  • Feedback helps in refining products and services.
  • Mentorship plays a key role in developing leadership skills.
  • Embracing challenges can lead to growth opportunities.
  • A strong company culture is vital for success.

Juicy Sound Bites

  • "Your food is what does the talking."
  • "You hire attitude, you train aptitude."
  • "You have to be behind your product 100%."
  • "You have to take feedback seriously."
  • "It's all about building relationships."
  • "You can't be afraid to ask that question."