When Michael Leake first started catering, he had no real system in place. Today, after being with CaterZen for 15 years, his business thrives with better client retention, improved efficiency, and unmatched organization. His journey from restaurant owner to a full-time off-premise caterer and catering hall manager showcases how CaterZen's catering software revolutionized his operations.
From No System to Complete Organization
Before discovering CaterZen, Michael was juggling his restaurant and catering business without a structured system—making operations inefficient and time-consuming. As he shifted his focus to catering full-time, CaterZen became his go-to solution, providing the tools he needed to stay organized, streamline processes, and scale with confidence. Today, it’s the only software he trusts to run his business efficiently.
Essential Features That Keep Business Running Smoothly
For Michael, efficiency and customer retention are key to running a successful catering operation. With CaterZen, he has the tools to streamline processes, reduce errors, and enhance the customer experience, all while saving time. Here are the features that make the biggest impact on his business:
Effortless Customer Management & Quick Reordering
With 60-65% of his business coming from repeat clients, Michael depends on CaterZen’s robust catering CRM to keep customers coming back. When a client calls—whether it’s been months or even years—he can instantly pull up their order history, remind them of their past selections, and reorder in seconds. This not only impresses clients and builds trust but also eliminates unnecessary back-and-forth, saving valuable time.
By making repeat ordering seamless, CaterZen helps Michael run a more efficient, customer-focused business.
Streamlined Client Communication with Contract Attachments
Michael also highlights CaterZen’s ability to attach contracts to invoices as a feature that has transformed the way he manages client communication. Instead of chasing down agreements separately, he can send everything in one seamless process, making bookings faster and more professional.
A Support Team That Goes the Extra Mile
Beyond the software itself, Michael credits CaterZen’s support team for always being there when he needs guidance. Whether it’s a quick question or a deep dive into features, he knows he has a team that genuinely cares about his success.
Why CaterZen Outshines the Competition
Over the years, Michael has explored other catering software solutions, but none have measured up to CaterZen’s reliability and constant innovation.
"I’ve looked at other software programs, but nothing seems to come close to CaterZen… they’re constantly improving and I do love that about it."
Michael Leake, Owner, At Your Service Catering
For anyone hesitant about investing in CaterZen, Michael’s advice is straightforward—just do it. The return far outweighs the cost, and the benefits are immediate.
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Ready to Take Your Catering Business to the Next Level?
For Michael Leake, CaterZen has been more than just software—it’s been the backbone of his business for 15 years, helping him manage repeat customers, streamline operations, and stay ahead of the competition. With powerful tools and a customer database that keeps past orders at his fingertips, he’s been able to save time and focus on what really matters: delivering great catering experiences.
If you’re looking to achieve the same level of efficiency and customer loyalty, take CaterZen for a test drive by signing up for a free 30-day trial, or schedule a personalized product walkthrough to see exactly how it can work for your business.
Want more proof? Check out our client testimonials and case studies to hear firsthand from caterers who have transformed their businesses with CaterZen.
